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Last updated: November 22, 2023
Please read these terms and conditions carefully before using Our Service.
We are Juiced Rite, LLC the manufacturers of “cold press juicers” (aka “commercial cold press machines”, “vertical presses” and variations of similar wording). We service and troubleshoot our juicers and many other approved brands of commercial vertical cold presses. We provide service, troubleshooting and repair for these machines in person and via phone or video channels, such as Facetime or Zoom, as services to customers and technicians. This document explains our terms and conditions of providing those services.
This Agreement will periodically be updated with new information to remain current with our services and offerings. We reserve the right to record all Service Calls for training purposes in adherance to our Privacy Policy (linked below and on this website).
This Agreement is entered into by and between You and Juiced Rite, LLC (“company,” “we,” “our,” or “us”). The following terms and conditions, together with any documents that expressly incorporate by reference (collectively “Terms and Conditions for Service”) govern the interaction and exchange of information between You and Us within a “Service Call” for “Service and Troubleshooting” Juiced Rite, LLC (or “other”) equipment.
This Agreement contains very important information regarding your rights and obligations, as well as conditions, limitations, and exclusions that apply to your interaction with Our “Service Call.” Please read the Agreement carefully.
After reading this agreement and checking applicable boxes, signing, giving verbal agreement or by using our “Service Call” for “Service and Troubleshooting” (see “Scope” below for full definition), you agree and are bound to the terms within this Terms and Conditions for Service (“Agreement”) and our Privacy Policy, found at https://juicedrite.com/about/privacy/.
“Service Call” is the interaction between Us and You via in person, email, text, video chat, phone or any other communication device for the purpose of troubleshooting, maintaining, diagnosing and repairing cold press juicer machines either manufactured by Juiced Rite, LLC or other approved manufacturers. We reserve the right to determine if we can provide service to any equipment based on our own discretion of the information provided by You.
The details of the type and scope of the possible troubleshooting and repair provided on the “Service Call” are as follows: we shall provide guidance and explanation where ever possible to assist in troubleshooting Your equipment. This may include but is not limited to electrical work, general maintenance duties, and/or installation of parts.
Materials and parts required for the Service and Troubleshooting of equipment, including but not limited to tools, spare parts, cleaning and care products, shall be paid separately and/or are the responsibility of You.
Unless an in-person visit has been arranged, the Service Call will always take place over communication channels with Our representative remotely guiding and You agree to be the sole hands on for the Service and Troubleshooting.Placing Orders for Goods
By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.
When You request a remote, non in-person, Service Call with one of Our representatives, we require that you accept the responsibility of being the sole hands on for the Service and Troubleshooting and any additional work that may be necessary to perform. You assume all physical ability on Your part when scheduling the Service Call.
In addition, you agree to be responsible for the following for all Service Calls (onsite or via communication channels)
A) To provide the Make, Model, and Serial Number and any other identifying information for Your juicer equipment as requested by Our representative
B) To have the necessary and required tools, as described by Our representative, available for use during the Service Call
C) To create a “User Account” on our website at www.juicedrite.com
D) To store a credit card on file in Your User Account on our website for the expedited payment of the Service Call upon completion
Interaction and Account creation with our website assumes your agreement to the “Terms of Use” for Our website, included here https://juicedrite.com/about/terms/
As payment for the Service Call, Juiced Rite, LLC shall charge You, the customer, depending on the relationship with Us and the type of Service you require as follows
A) If You purchased your juicer directly from Juiced Rite, LLC
OR
B) If You purchased your juicer from a legacy manufacturer We service
OR
C) If You are a Technician working on behalf of a juicer owner
AND
A) If the Service Call is scheduled based on standard availability
OR
B) If the Service Call is urgent and requires same day availability
The actual expenditure of the Service Call is dependent on the length of the call. All variations of the Service Call require a ONE HOUR MINIMUM preceded by a complimentary 15 minute discussion between Us and You to diagnose the issue and communicate any tool requirements before the Service Call.
After the first hour, You will be charged in 15 minute increments. The rounding of these increments is at Our discretion.
Every attempt will be made to provide troubleshooting in this first 15 minutes so as to avoid additional charges.
The “Total Time” spent on the Service Call will be calculated as a ONE HOUR MINIMUM and in 15 minute increments after that. The “Total Time” and “Expense” will be disclosed with You at the end of the Service Call by Our representative. Verbal acceptance of this Expense by You will incur the charge to Your User Account on our website via Our online store. You will be emailed a receipt upon purchase.
You agree to pay all charges or fees at the prices then in effect for your purchases, and you authorize us to charge Your credit card on file for any such amounts upon making your purchase by attending and finishing the Service Call.
We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. Availability, Errors and Inaccuracies
We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Due to the intellectual nature of the exchange between You and Us with the Service Call, Returns and Refunds are not possible and not offered in any manner. You may schedule additional Service Calls if the troubleshooting and/or repair was not successful in the initial call.
Though We will do everything in our power to assist to the best of Our ability in the Service Call, We do not guarantee any sort of positive or desired outcome and the Company will not be held responsible for unsuccessful troubleshooting and/or repair or any other advice, tactic or other possible assistance.
Any additional resources required, including but not limit to time, monetary, troubleshooting, repairs or parts, for the full repaired functionality of the equipment is the sole responsibility of You, the owner or representative of the equipment.
Your only remedy with respect to any dissatisfaction with (i) Company, (ii) Our Terms, (iii) any policy or practice of Company and any of it’s representatives, or (iv) any content or information transmitted through our Services, is to cancel your User Account and to stop using our Services.
To the maximum extent permitted by applicable law, under no circumstances shall Company and it’s officers, directors, employees, agents, successors, representatives and permitted assigns be liable for any indirect, incidental, special, consequential or exemplary damages or personal injury or loss of privacy arising out of or in any way related to the use of or inability to use the Service. This includes, but is not limited to, any loss of profit, earnings, anticipated earnings, interruption or loss of business, or any consequential losses, problems or fault howsoever arising out of the use of Our Services, even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.
Under no circumstances shall we be liable for the acts, omissions or conduct of any third party users of our Services.
Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
All Services will be performed (i) by qualified personnel in a professional manner, and (ii) in accordance with the performance specifications set forth in this Agreement, and subject to the terms and conditions set forth in this Agreement. No Warranty is offered for said Services as described in this Agreement.
The laws of the State of California, excluding its conflicts of law rules, shall govern, and construe in accordance with, this Agreement and Your use of the Service.
Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect.
If you have any questions about these Terms and Conditions for Service Product, You can contact us:
By email: service@juicedrite.com
By visiting this page on our website: https://www.juicedrite.com/contact
By phone number: 800.590.9670
By mail: 1229 Columbia Ave, Unit C1, Riverside, CA 92507, United State
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